Copilot Business pay-as-you-go is on by default from 1 December. Set a limit first
From 1 December 2026, new Copilot Business licences bought through a Microsoft partner bill by usage by default. What Microsoft says and what to set first.
Systems & Automation
Custom GPT retirement on 11 December: find out who owns yours first
Custom GPTs retire on 11 December 2026. What moves across to plugins, what gets left behind, and the one-hour check to run before then.
I audited my own CRM automations. Two of the three had never run
Three workflows in my own CRM. Two had never fired and the useful one was off. How to check what your CRM automations have actually done.
Xero plan limits: the entry plan stops at 20 invoices, and most firms never check
Software gets bought without anyone reading the plan the business is already on. That is how a five person firm ends up paying for a separate expenses app when the tier above the one they sit on already includes it. Xero is a useful example because the plan limits are published and take two minutes … Read more
Google Workspace Automation Just Got More Useful, and You Already Pay for It
Google added four automation steps to Workspace Studio in September 2026. Google Workspace automation is already in your plan. Here is where it stops.
Microsoft Retires the Admin App in October. Check Who Has Microsoft 365 Admin Access
Microsoft is pulling a small shortcut out of Teams and Outlook this autumn. Most businesses will not notice it go. What makes it worth five minutes is the question underneath: who in your business actually has Microsoft 365 admin access, and what happens on the day that person is not there? What is changing in … Read more
WhatsApp Business Pricing Changes on 1 October. The Fix Is Fewer Messages
If your business answers customers on WhatsApp through your CRM, booking system or a shared team inbox, WhatsApp Business pricing changes on 1 October. Meta is bringing back a charge on the replies you send, and the way it is priced rewards businesses that need fewer messages to reach an answer. That makes this a … Read more
An AI Assistant Can Now Work Inside Your Apps. Hand Over One Job, Not All of Them
The big AI assistants stopped being things you paste text into and became things that reach into your actual tools. Since ChatGPT Work launched on 9 July, ChatGPT can connect to Gmail, Google Drive, Slack, your calendar and a long list of other apps, and carry out a job across several of them in one … Read more
Free Digital Support for Small Businesses: What the Government Actually Offers Now
On 26 June the Department for Business and Trade published a progress update on its SME Digital Adoption Taskforce, with a stated aim of making UK small firms the most digitally capable and AI confident in the G7 by 2035. That is a long way off and easy to ignore. But buried in it are … Read more
The UK E-Invoicing Mandate Is Confirmed. Start With Where Your Invoices Live Today
Last month the government confirmed the UK e-invoicing mandate will run on the Peppol network, with the rule taking effect in April 2029. Two thoughts usually follow. First, 2029 is miles away. Second, this is the accountant’s problem. Both are wrong in a way that quietly costs you if you leave it. The firms that … Read more